June 10, 2021
Unfortunately, your one pager survey was not good enough with what I have to share with you concerning my experience with Friendly Floors. WOW!!!!!
I will start from the beginning and go from there. At the very start while searching for the company I wanted to put in my new floors until the end. My daughter and I had selected several different companies to visit and check out service and prices. We both selected your place. So in March we decided to check you out. From the first moment we walked into your store the overall feeling was warm and friendly. We didn’t feel like a customer, but someone who was there to be served by your place.
I am terrible with names so forgive me. We were greeted by a young lady, recent graduate from college, etc. After we got past the initial greetings and moved as to why we were there. We had a pleasant give and take where she asked questions, we asked questions to determine the type of wood floor that would be best to fit my house. From there she took us to the samples and my daughter selected about 3 or 4 different ones. She pulled them out and laid them on the floor. As we looked them over, she did not push us to decide. Talk about patience. Eventually my daughter had her remove certain ones until we were down to two. My daughter and I discussed and finally decided. OK, the wood selection was made now to the tile for the kitchen. It was the same here and she brought our wood color selection and laid it down beside each one and that selection was made.
Then it was time to sit and discuss paying the “piper”. Oh forgot. I loved how comfortable we were and more importantly the sense of humor by those who served us that day. The interest free program was explained to us when we discussed payment. Duh, I will take interest free any day for a year. So, all the initial paperwork was completed, and we walked away satisfied.
In the next day or so we received a call for someone to come and take measurements. What a terrific person. She too was very friendly and made you feel amazingly comfortable. She answered all my questions and made a couple of suggestions and why I should consider it. So stupid me I went with her recommendations. Now that the work is done, I am so glad I went with her ideas. I love it!
Now it is D-Day! Dan and his helper showed up and I met him at the door. OK, let me sidetrack here. What can you say about Dan! You have one terrific employee/installer in him! He is so friendly and down to earth you cannot help but love the guy? He was open to questions, and explained how it was coming down, etc. I felt like within the first few hours this is someone I could ask to be a friend. I felt extremely comfortable with him having a key to my house.
Now I sidetracked for a reason. As you know I have a daughter. She is 15 and yes, I am an overprotective father. I asked her how she felt home alone with them, and she was not sure. This is not negative toward Dan, but she liked him too. However, she wanted me here on the days she was with me. So, I took a few days off, so she felt secure. One of the days I took off I had 5 Zoom meetings and I used a back bedroom for the meetings. I could not believe how he worked around my schedule and his need to finish up that small hallway. How many workmen do that?
On top of that when there is work to be done it was done. He did not waste time and was dedicated to his work. He presented as an artist and my floor was his canvas. He took pride in knowing all corner’s, joints, etc. fitted together perfectly. I know have a home I love even more and proud to have people over. You have a “gem” in Dan and please treat him right. According to Dan you folks do and he loves working for you and feels he is treated with respect. That doesn’t happen much in today’s world!
I remember the first night I came home from work and some of the wood was put down. I was in awe. I loved it so much and I had a few tears form in my eyes! I just stood there, then sat there for awhile and admired the difference and realizing I made the right decision. I made the right decision in going with Friendly Floors.
My daughter and I frequently talk about how great the work looks and I thank you, but more importantly Dan for his skills which is what makes it look so good!!!!!
Thank you, Friendly Floors!
Dr. Hamilton “Kip” Emery